Complete Business Travel

Quite simply we see our task as removing the pain from travel. Whether you are a seasoned business travel professional and have the good fortune to sit at the pointy end of the plane, or an occasional traveller, the process can be stressful. It doesn’t matter if the purpose of your travel is leisure, business or a bit of bot, if you are travelling as an individual, on behalf of your employer, with family or as a group it is no different.

Our role is to ensure that all the details are stitched up and the paperwork is in order. We aim to get you to and from your destination, no matter where in the world, fresh, hassle-free and with a minimum of fuss. We have recently been asked to list the reasons why a client should entrust us with their travel needs. Our first response could have been: There is only one reason…we are the best. We have since set down 12 reasons why:

1. Fast, accurate itinerary planning ensuring attention to detail

2. Dedicated team with over 50 years experience

3. 24/7/365 accessibility anywhere, anytime, with the very same consultant

4. Management information reporting – MIR

5. Travelscene/American Express Global franchisee

6. No contracts

7. Weekly newsletters with the latest specials and deals, which is great for the staff notice board

8. Stress reduction + improved time management – leave the travel to us

9. Peace of mind

10. We also specialise in Conference/Group and Sport Travel solutions

11. Corporate Club lounge discounts

12. PA/travel co-ordinator trips away, Gold Class movie nights and race days

COMPLETE BUSINESS TRAVEL – Because we believe jet-lag is for amateurs!

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Our difference

Our clients say it perfectly: “You have acquainted yourselves with our practice and are aware of our travelling needs. Both directors are involved in the day to day running of the company and are aware of where our travellers are at all times. We deal with the same consultant every time with efficient and accurate service and a pro-active approach in putting the pieces together of a long and in-depth itinerary. They have a nothing is too difficult attitude. With peace of mind, we know that if anything does go wrong, we have 100% support behind us.”

Our product knowledge is excellent – our staff thoroughly know and importantly understand aircraft types/configurations. We know what seats are the best on every flight. CBT invests in education of their staff, which we believe is crucial.

Our philosophy

Our product knowledge is excellent – our staff thoroughly know and importantly understand aircraft types/configurations. We know what seats are the best on every flight. CBT invests in education of their staff, which we believe is crucial.

Our services

Business travel, sports travel (including surfing and snow skiing), groups, conference, incentives and special interest travel

Our products and services

• Corporate travel
• Leisure travel
• Conferences, events, incentives
• Entertainment tickets/packages
• Online booking engine
• 24-hour access
• 24-hour emergency assistance
• E-ticketing
• Online account service
• Online reporting
• Special interest travel
• International sporting events

Our awards

• Qantas Platinum Agency 2007 / 2008 S
• Singapore Airlines Top 10 Agent
• Emirates Premium Agent

Why I run a Travel Management Company

I am absolutly passionate about my business, my staff and the success of CBT.

Our top 3 corporate travel tips

• You always get what you pay for.
• Always go with the global buying power of Travelscene American Express.
• Go "Boutique". That way, you deal with the right people and always get the best service.

Need an example of how we go out of our way for our clients?

A client arrived in Prague and his luggage arrived in Paris. He had no clothes or toiletries for his business meeting the next day. We phoned the concierge of the hotel and asked them to arrange a fresh business shirt, toothbrush, comb and underwear and have it delivered to our client’s room while he checked in. The client was so impressed, the story was published.

Our clients’ testimonials

"The BMD Group has been pleased and indeed very fortunate to have had Simon and his excellent team at Complete Business Travel provide us with all of our travel requirements since mid 2005. BMD is a rapidly expanding construction company and by engaging Complete Business Travel, we have been provided with absolute peace of mind in the knowledge that our travel arrangements will always be prepared by professional and highly trained personnel.

Simon and his team have also provided us with additional assurance by:

• Taking the time to fully understand our business and the travelling needs of our staff.
• Providing dedicated Consultants and Account Managers to our company.
• Providing fast, friendly and first rate service, always with a “can do” approach.
• Developing an excellent reporting system which is tailored specifically to the needs of BMD.
• Having the knowledge that Simon is available, if required, at all times in his “hands on” role.

Consequently, we have no hesitation in highly recommending Simon and Kate and their team at Complete Business Travel for all your business and personal travel requirements."

BMD Group

"Our company has had the pleasure of dealing with Mr Simon McLean and his team at Complete Travel Group for just over a year now. Though we are a small group, Simon and his team, in particular our dedicated Account Managers, Angela and Fiona, treat us with personal respect and at all times show us that our business is important to them. Simon and his team are a dedicated, professional group with keen attention to detail.

The service and response from our Account Managers is outstanding. They have taken the time to understand our business and our needs and I have every confidence that when I’m provided with an itinerary or advice about any particular form of travel that this information is accurate. It offers me peace of mind knowing that it fits the needs of our traveller while at all times taking into account our specific business requirements. Complete Travel Group also has an excellent reporting system, which provides us with up to date information on many facets of our travel. This reporting system is one of the best that we have seen in the many years that we have been using travel agents.

I have no hesitation in highly recommending Complete Travel Group to anyone looking for a dedicated travel group who above all else remembers that superior service and personal attention is still desired by businesses."

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