Orba Travel Brokers

Orba Travel Brokers was established on 1 July 1990 with the key goal of becoming one of Western Australia's premier Corporate Travel Agencies. Through these past two decades Perth has seen many specialist corporate, and indeed retail, travel agencies come and go, yet Orba Travel Brokers has continued to grow steadily to now be in the position of being one of WA's largest, independently owned Corporate Travel Agencies.

Our office is in suburban Como, five minutes from the CBD. We have a highly energised, efficient and meticulous staff of 12 who collectively work together to provide a very high standard of service to our Corporate clientele. Additionally, our expanding retail section has its own dedicated consultancy. 

Our Managing Director, Richard van Kempen, has carefully put together his team over the years, and it is a testament to him that most of the original staff is still with him. While being very professional, Orba Travel Brokers also retains an almost family feel. Our staff retention is also recognised by our client base. Over the years they have grown to genuinely know those at Orba Travel Brokers who are handling their bookings. It is this trust factor that plays a huge part in the ongoing relationship that Orba Travel Brokers has enjoyed with many of our customers over the years.

We are also firm believers in training and up-skilling and involving our staff in the business. No-one works AT Orba Travel Brokers, everyone works WITH us.

These are the primary reasons many of our customers have remained loyal to Orba Travel Brokers over the years. They believe the levels of service, care and value provided by their dedicated Account Managers cannot be bettered. Within the industry we prefer to operate in a collaborative way, partnering with airline, hotel and car, GDS and other agents to provide the best possible outcomes for both us and our clients.

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Our difference

Travel experience and knowledge. We have the expertise to search for fares for the most individualised routings and itineraries. We ensure we work collaboratively with our suppliers, not competitively.

True travel knowledge. We have the ability to construct highly individualised routings/fares and ensure we work collaboratively, not competitively, with our suppliers for the benefit of ourselves and our customers.

Collaboration, not competition, with our suppliers. Loyalty of staff and customers alike helps our ability to work through the pressures of corporate travel in a timely and accurate fashion.

Our philosophy          

To always act in a professional, courteous and honest manner with our customers and suppliers and to develop complete trust with all those with whom we have dealings to ensure we have continued and profitable growth.

Our products and services

• Corporate travel
  
• Leisure travel
  
• Conferences, events, incentives
  
• Entertainment tickets/packages
  
• 24-hour emergency assistance
  
• E-ticketing
  
• Online account service
  
• Online reporting
  
• Special interest travel

Our awards                

• Qantas Platinum Awards 2008/9, 2007/8, 2006/7 and 2005/6   
  
• Emirates Airlines Top Agent Award 2008
  
• Singapore Airlines Top Agent Award 2006/7   
  
• Cathay Pacific Top Achievers Award 2004

Why I run a Travel Management Company

I enjoyed the experience of starting my own business from scratch and drawing upon my own person travel experiences.  I simply enjoy putting the puzzle together.

Top 3 corporate travel tips

• Collaboration
• Honesty
• Keeping a personal handle on the books

Need an example of how we go out of our way for our clients?

We once had to source a private jet from Zurich for a flight from Venice to Naples for a VIP client and his family.

Also, another VIP client found that in his rush to go from home to the airport in Perth, he had forgotten his baggage. A consultant drove from our office to his private residence, collected the baggage and arranged at the airport for it to be put on the next available aircraft to London

Our clients’ testimonials        

“We wish to advise that Orba Travel Brokers is the sole provider of travel and accommodation for Kerry Stokes' Australian Capital Equity group of companies. We have utilised their services for over 21 years. We have always found our dealings with them to be efficient and responsive. Their staff have always given us the best possible service, in particular their after-hours service. They totally understand our requirements and deliver way beyond what is required. We would recommend their services to any company or individual requiring the best travel service.”

John Langoulant — Chief Executive Officer, Australian Capital Equity Pty Ltd      

“Orba Travel Brokers have been the sole supplier of travel services to Earthex since 1995. The range of services that have been supplied in an extremely professional manner have been:

1. Air travel domestic
2. Air travel international
3. Hotel accommodation both domestic and international
4. Rail travel in Europe
5. Hiring vehicles in the UK and USA
6. Arranging corporate ticketing to flagship events within Australia

During this time there has not been an issue with any flights, rail or accommodation bookings, all has been booked as arranged. The staff at Orba understand their clients’ needs fully, responding accordingly in a timely and orderly manner with   suggested intineraries and options where applicable. We have no hesitation in recommending the services of Orba Travel Brokers to any company seeking a one-stop, no hassle travel service.”

Des Johnstone — Director, Earthex Logistics Pty Ltd, Orba Travel Brokers